Returns, Refunds, and Cancellations

ContronX Design Returns & Cancellations Policy

30-Day Return Window: We accept returns within 30 days from the date of purchase. To ensure a smooth return process, the item must be unused and in the same condition that you received it, including the original packaging and all accessories.

Initiating a Return: To start a return, please contact us at contronxdesign@gmail.com. Our customer service team will assist you with the necessary steps.

Shipping Costs: The purchaser is responsible for all shipping costs associated with the return. We recommend opting for shipping insurance, as ContronX Design LLC will not refund any items that are lost or damaged during the shipping process.

Refund Policy: Upon receiving the product in unused and undamaged condition, we will process your refund. The amount refunded will be the cost of the item(s) returned, minus a 20% restocking fee.

Deadline for Returns: The returned package must be received by us on or before the 30th day from the date of delivery. Please note that any damage to the returned item may result in increased restocking fees.

Shipping Insurance: We highly encourage you to use shipping insurance for your return. ContronX Design LLC will not issue refunds for items damaged during shipping or for lost items.

Non-refundable Shipping Costs: Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.